Education & Experience

Academic background and professional journey

California State Polytechnic University, Pomona

Pomona, CA | Graduated May 2025

Relevant Coursework:

Information Technology Disaster Resource Center (ITDRC)

Remote | November 2025 – Present

Volunteer with nationwide non-profit providing IT infrastructure support during disasters and emergencies
Available for remote Help Desk support and technical assistance to emergency management agencies
Support critical communications infrastructure during disaster response operations

In-Home Supportive Services (IHSS)

Los Angeles County, CA | August 2024 – July 2025

Provided personalized care to elderly individuals, developing understanding of healthcare environments and patient-centered service delivery
Demonstrated compassion, patience, and professionalism while working with vulnerable populations
Gained insight into healthcare workflows and the importance of accurate documentation in care settings

Walgreens

Whittier, CA | February 2023 – January 2024

Provided professional customer support to 150+ individuals weekly in-person, over phone, and on the sales floor
De-escalated conflicts and resolved customer concerns while maintaining calm and professional demeanor
Trained 5+ team members on procedures and systems, demonstrating ability to explain complex processes clearly
Developed strong communication and problem-solving skills in fast-paced retail healthcare environment

Bell and Howell

February 2021 – December 2022

Performed contract work repairing and assembling carts used in Amazon distribution warehouses
Diagnosed mechanical issues and performed quality control inspections on warehouse equipment
Collaborated with team to meet production deadlines and maintain high quality standards
Developed attention to detail and systematic troubleshooting approach applicable to IT hardware support

Downey High School

Downey, CA & Remote | August 2019 – May 2020

Provided on-site technical support to 60+ teachers, troubleshooting hardware and software issues in a fast-paced educational environment
Diagnosed and repaired computer components including hard drives, RAM, power supplies, and peripherals
Created technical documentation and used ticketing system to track issues and resolution times
Supported remote learning transition during COVID-19 pandemic, ensuring continuity of education technology
Gained foundational experience with Windows troubleshooting, Active Directory, and network connectivity issues

Professional Skills Developed